COVID-19: Changes to the Appointment System
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS Scotland and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff, we are asking for your support. The same measures are being taken by all three practices in Dunbar.
What does this mean for you?
From Monday 16th March 2020 we are asking all patients to NOT attend the medical centre unless they have prior agreement from a member of our clinical team. We aim to minimise the number of patients attending the medical centre for face to face appointments. This means that all patients must contact their practice by telephone to request an appointment, providing details of their need.
A member of the clinical team will phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days, and other arrangements will be made to address your medical need if it is urgent. If there is no risk you will be given a face to face appointment.
Access to the medical centre
Access to the building will be restricted to the patients who have been invited for an appointment by a clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building.
For children, only one parent or guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus. You will not be able to collect your prescription from the practice reception.
To order a repeat prescription, please request via online services, where possible. Please do not order prescriptions via telephone on Monday 16th March as our phone lines will be extremely busy.
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse may result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.