Welcome to Cromwell Harbour Medical Practice
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Across East Lothian, there are a wide range of health, medical and care services that can be accessed by getting in touch with the most appropriate health professionals the first time around.
Right Care. Right Place.
Visiting Dunbar Medical Centre
We are taking measures in line with guidance shared by NHS Scotland and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff, we are asking for your support. The same measures are being taken by all three practices in Dunbar.
If you display symptoms of Covid-19 / a sore throat/cough /temp/ respiratory tract infection or flu-like symptoms
- Do not come into the surgery
- Stay Indoors
- Do not have contact with anyone else
- Telephone NHS 24 on 111
Staff at GP practices across the county are having to deal with rising levels of abusive language from patients. This is incredibly hard for staff who have been doing their very best to support patients throughout the pandemic.
Dr Jon Turvill, East Lothian Health and Social Care Partnership (ELHSCP) clinical director and local GP, said: “Primary care teams have been on the frontline and working incredibly hard throughout Covid and we have to understand that the pandemic is not over yet.
“Primary care teams and vulnerable patients have to be kept safe. We can only do that by keeping face-to-face contact for those who need it most and are most vulnerable.
“Practices are dealing with more calls than ever and we know that many people find telephone, video and online contact helpful and efficient.
“However, clinicians are seeing thousands of patients face-to-face weekly where that is needed.
“We would ask that people treat our hard-pressed staff with consideration and kindness, as they would wish to be treated themselves.
“We understand the frustrations of difficulties with access, but angry and abusive language is completely unacceptable.”
Frequently Asked Questions 💭
Why are GP Practices still working differently? If the pandemic is over, why aren’t GP Practices open? The Pandemic is not over. GP Practices worked hard to provide a service through lockdown and continues to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.
Why do receptionists ask questions? GP Reception staff are a vital part of the health care team and are there to triage enquiries. You don’t have to tell them anything that makes you uncomfortable, however, they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.
What has changed? All appointments are being triaged. This helps keep you safe and makes sure that those who need to be seen in person are prioritised. We will see everyone in person who needs to be seen.
What is triage? This is an assessment to decide, with your agreement, whether it is best for you to be seen in person, or given advice over the phone or via video consultation, or helped by another healthcare provider such as a community pharmacist, physiotherapist, dentist or optician.
I wanted to see my GP, so why am I seeing someone else? Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers. By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.
What about emergencies? Always dial 999 in a life-threatening emergency. If you need help with minor injuries or urgent care when your GP practice is closed, dial NHS 24 on 111.
Where else can I get help? Visit NHS Inform for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses. Call 111 for minor injuries, urgent mental health advice and guidance, if you’re too ill to wait for your GP or dentist to open.
Covid-19 Social Distancing Guidance 😷
The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.
This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid-19.
The following rules still apply in the practice: Wearing of face coverings by patients and the public (unless exempt)
- Physical distancing of 2 metres in the waiting rooms
- Wearing of PPE by staff, screening of all patients for Covid 19 symptoms.
- Contact your practice by telephone in the first instance
- Please support your local practice team by complying with this guidance.
The Herbert Protocol
The Herbert Protocol helps the police to locate people with dementia more easily if they go missing.
Services
Covid-19 Vaccinations
Find out more about our Practice delivery and NHS Scotland’s Vaccination Programme on our news pages
Online Services
In order for us to register you with our new system, we require you to complete the application form below and have photo identification as well as proof of your address. This form then needs to be handed into our reception with the two pieces of identification. Once you have completed the form, please email it to Clinical.S76180@nhslothian.scot.nhs.uk
Appointments
Patients are usually seen by appointment only, which can be made for any doctor through the receptionist. Please try to phone as early in the day as you can to make your appointment. When you phone you may be asked the nature of your problem as this helps us but you are perfectly at liberty not to disclose this to the receptionist.
Cromwell Harbour Medical Practice 